Support for Programme learners

Once you're enrolled in a Tuihono UC | UC Online programme such as the Master of Organisational Psychology, you automatically become eligible for a wide range of support and digital services offered through UC Online and the University of Canterbury. 

When you enrol with UC Online you'll be learning online, but you won't be learning alone. 

As a Tuihono UC | UC Online learner, our team will be alongside you during your learning journey. 

You will also be part of the University of Canterbury student body, and able to access many of the services and support offered through UC.

Support and access

Learn more about the services and support available to our online programme learners

UC Online programme learners can access the UC Library services

UC Library is here to support your learning, teaching and research. Search and access the online resources, visit the Library in one of our three locations, and talk to expert staff about your study and research needs.

UC Online programme students can borrow a total of 50 items at the same time, with restrictions on some types of items.

The normal loan period per item is 28 days but this is subject to recall.

As most of our UC Online programme learners are learning from outside Christchurch, you are counted as a distance student, and can access distance services.

UC Online programme learners can access the UC RecCentre

Based in Canterbury? Access to the UC RecCentre is free for programme learners (once you have enrolled and paid your student services levy and fees). The RecCentre has a wide range of facilities and classes that are included in learner memberships – check out the virtual tour to see the spaces first hand!

There are also a range of remote services, including personal training sessions via video call and OnDemand content via the RecCentre Technogym app. 

Ready to jump in? You can register for your free membership here

What Tuihono UC | UC Online can help with

  • Course planning
  • The enrolment process
  • Time management
  • Avoiding burnout – making sure you don’t over commit yourself to your studies
  • Explaining communications from us
  • Passing on your feedback about a course, staff member, or another learner
  • Withdrawals and refunds
Katie Koster

Katie Koster

Te Ako Anamata
Online Learner Experience Lead

Sam Dempsey

Sam Dempsey

Te Ako Anamata
Learner Advisor

Support Hours

Monday to Friday – 8:00am to 4:00pm
Tuesday, Wednesday and Thursday Nights – 6:00pm to 8:30pm

What UC Student support can help with

Welcome to the UC community. You'll meet a diverse range of people and enjoy some amazing experiences while studying towards your qualification.

Getting your head around university and learning new things can be challenging. It’s all about building on your skills, taking initiative and understanding what you need to do to succeed.

We encourage all students to make the most of the academic services on offer, connect with new people, and access the range of support services and facilities on campus.

Find out everything you need to know to succeed at UC and check out the essential student guides.

Check out the support available for distance students here

What UCSA can help with

UC Online programme learners are essentially able to access all of the UCSA Advocacy and Welfare services, with the caveat that some services require the student to come physically to certain facilities in Christchurch. 

  • The UCSA Hardship Grant and Dr Mickle Fund Grant, as applications can be completed digitally/remotely.
  • Budget Planning Service.
  • Advocacy services, including assistance with appeals, complaints, Special Consideration, discipline, etc.
  • General support and referral to other UC student support services.

The UCSA Advocacy and Welfare team are always happy to speak with students over the phone or on Zoom, or communicate via email, to provide these support services.

UCSA Advocacy and Welfare team

Call (03) 369 0555
email help@ucsa.org.nz 

Pastoral Care Code

Tuihono UC will use its reasonable endeavours to comply with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice (Pastoral Care Code). UC may undertake certain actions which may impact you in order for UC to meet its obligations under the Code. 

Things to know:

  • Know the code - UC 
  • We want our students to feel welcome and safe while studying with us and encourage you to seek support about anything that may be troubling you. Find out how to raise a concern, complaint, or grievance, or contact the Student Care team or UCSA for advice about your options and University processes.
  • Review the complaints process here.