Welcome to our lifelong learning community!

Nau mai, haere mai to Tuihono UC | UC Online. Now that you've completed your enrolment in a programme with us, you can access a wide range of support and digital services offered through Tuihono UC and the University of Canterbury (UC). 

When you enrol with UC Online you'll be learning online, but you won't be learning alone. 

As a Tuihono UC | UC Online learner, our team will be alongside you during your learning journey. 

You will also be part of the University of Canterbury student body, and able to access many of the services and support offered through UC.

First step

Activate your UC IT account to access Library and other services

Tuihono UC support

Get tailored support for all things Tuihono UC | UC Online

Academic support

Access academic support, with workshops and resources

UCSA Advocacy and Welfare

Access UCSA Advocacy and Welfare services

Update contact details

Make sure you keep your contact details up to date in myUCO

Know key dates

Make sure you know key dates for your learning, including term time

Use the Library or RecCentre

Access UC resources such as the library or the RecCentre

Pastoral Care and Code of Conduct

Get to know the Pastoral care code and UC Code of Conduct

Support and services

Once you've activated your UC IT account, you're ready to access services and support for UC learners, as well as support offered solely to our Tuihono UC online learning community.

How can Tuihono UC | UC Online help you?

  • Course planning
  • Time management
  • Friendly check ins and follow ups
  • Avoiding burnout – making sure you don’t over commit yourself to your studies
  • Explaining communications from us
  • Referrals to other applicable UC services (Academic Skills Centre, Student Care etc.)
  • Passing on your feedback about a course, staff member, or another learner
  • Withdrawals and refunds
Katie Koster

Katie Koster

Te Ako Anamata
Online Learner Experience Lead

phone + 64 3 3690600
Sam Dempsey

Sam Dempsey

Te Ako Anamata
Learner Advisor

phone + 64 3 3690600

Support Hours

Monday to Friday – 8:00am to 4:00pm
Tuesday, Wednesday and Thursday Nights – 6:00pm to 8:30pm

Find academic support

Do you feel unprepared to write essays or want to learn more about referencing? 

UC's Te Pokapū Pūkenga Ako | Academic Skills Centre (ASC) is a free advisory service and resource hub that focuses on writing and study strategies to maximise student achievement at all levels. You can find online resources on critical thinking and writing in the university context — everything from the correct use of semi-colons to creating a citations list, to subject-specific styles of discourse. 

Tuihono UC also provides learning support via our tailored introduction to learning course, orientation sessions, and targeted resources for our learners - access these through the UC Online learning platform. 

If you have been out of study for a while, you can sign up to our Academic Writing Basics short course before your qualification begins. 

UCSA offers advocacy, welfare and hardship grants

UC Online programme learners can access all of the UCSA Advocacy and Welfare services, with the caveat that some services require the student to come physically to certain facilities in Christchurch. 

  • The UCSA Hardship Grant and Dr Mickle Fund Grant, as applications can be completed digitally/remotely.
  • Budget Planning Service.
  • Advocacy services, including assistance with appeals, complaints, Special Consideration, discipline, etc.
  • General support and referral to other UC student support services.

The UCSA Advocacy and Welfare team are always happy to speak with students over the phone or on Zoom, or communicate via email, to provide these support services.

UCSA Advocacy and Welfare team

Call (03) 369 0555
email help@ucsa.org.nz 

UC Student support can help with wellbeing or accessibility services

Getting your head around university and learning new things can be challenging. It’s all about building on your skills, taking initiative and understanding what you need to do to succeed.

We encourage students to access the support that they need through the UC team, where appropriate, such as accessibility services, advocacy or wellbeing support.

Find services offered through UC and check out the essential student guides.

UC Online programme learners can access some UC Library services

UC Library is here to support your learning and research. Search and access the online resources, visit the Library in one of our three locations, and talk to expert staff about your study and research needs.

UC Online programme students can borrow a total of 50 items at the same time, with restrictions on some types of items.

The normal loan period per item is 28 days but this is subject to recall.

As most of our UC Online programme learners are learning from outside Christchurch, you are counted as a distance student, and can access distance services.

UC Online programme learners can access the UC RecCentre

Based in Canterbury? Access to the UC RecCentre is free for programme learners (once you have enrolled and paid your student services levy and fees). The RecCentre has a wide range of facilities and classes that are included in learner memberships – check out the virtual tour to see the spaces first hand!

There are also a range of remote services, including personal training sessions via video call and OnDemand content via the RecCentre Technogym app. 

Ready to jump in? You can register for your free membership here. 

Pastoral Care Code and UC Student Code of Conduct

Tuihono UC is committed to supporting the wellbeing of our students, and we take practical steps to follow the Education (Pastoral Care of Tertiary and International Learners) Code of Practice (Pastoral Care Code).

As you're enrolled in a qualification awarded by UC, you are also covered by the UC Student Code of Conduct. This gives you guidance about your responsibilities as a learner as well as our responsibilities to support you in your learning. 

Things to know: