How can we help you?

All UC Online courses are in English, so you’ll need to be confident listening, reading and writing in English.

If you’re under 20 years old, you’ll need University Entrance or an equivalent to enrol. If you’re aged 20 or older, there are no general entry requirements.

Depending on the course you are interested in, there may be specific enrolment requirements, which are detailed on the relevant course page.

Successfully completing a UC Online course deserves recognition! The type of recognition depends on the course you complete - this can include a confirmation email and/or digital badge. 

You can also get academic points for some courses. And you may be able to credit the Continuous Professional Development (CPD) points with your professional membership association.

If you're thinking of withdrawing, please contact one of our friendly Learner Experience Advisors. They'll talk through why you want to withdraw and let you know what happens next if you do.

You can withdraw from an enrolled course up until you've accessed 75% or more of the course content. After that you won't be able to withdraw and you'll stay enrolled until the course ends.

See the Payments and Fees section for refund options.

To withdraw from a course:

1. Go to your profile page in the UC Online learning area.
2. Go to the withdrawal area.
3. Fill in the withdrawal form.

If you're a domestic learner enrolled in a micro-credential course you need to provide a verified copy of ONE of your identity documents:

• New Zealand passport – can be expired but not cancelled
• New Zealand birth certificate
• New Zealand certificate of citizenship
• Passport with current New Zealand residence-class visa
• Passport and letter or email confirming your current New Zealand residence-class visa
• Certificate of Identity from Immigration New Zealand– if you're a refugee
• Australian passport– current

How do I get a verified copy?

1. Photocopy your original identity document.
2. Take your original document and the photocopy to a person authorised by New Zealand law to certify documents – for example a Justice of the Peace, lawyer, or court official (Court Registrar or Deputy Registrar).
3. Get the authorised person to sign each photocopied page. Make sure their name and title is clearly visible below their signature.

What if I can't prove my domestic identity?

If we don’t receive a verified copy of your domestic identity before you complete 30% of your course, we’ll need to put a hold on your account until you decide how you want to progress.

• Pay an additional fee to continue in the course as a Continuing Professional Development (CPD) learner 
• Defer enrolment to the next available course date while you arrange a verified copy of your identity

Contact our Online Learner Experience team if you have more questions.

At the end of each course, there is a feedback survey on our learning platform for you to let us know about your experience. 

If you'd like to send through any feedback before then, please email us.     

If you're worried about the behaviour of someone in your course, please report this. 

Yes! You can enrol in a future intake throughout the year.

To fit in with busy lives, courses align with the New Zealand school terms.

Late January | Late April | Mid July | Early October

If you'd like us to contact you when a course opens for enrolment, let us know. 

All UC Online courses are fully online. You can learn anywhere, any time, and you won't need to visit a campus.

If a course has a live session, this will be clearly shown on the course page.

• If a course is self-paced you can work in your own time, at your own pace. Due dates are flexible and usually won't appear until the end of your course. 
• If a course is instructor-paced, you'll need to work throughout the course at a certain pace. For example, you might need to complete a set amount of course material each week.

A digital way to recognise the skills and achievements you have learnt through a specific UC Online course.

Digital badges are smart images you can share on your LinkedIn profile, personal website, blog or online CV that are hyperlinked to information about the credential, course and skills you have acquired. This shows your employer (or future employer!) your skills and strengths in this area, and celebrates your hard work.

Continuous Professional Development (CPD) requirements vary by profession and membership association. It is advisable to check your professional membership association or regulatory body guidelines to determine if the activity qualifies for CPD credit.