Learner concerns, complaints or grievances


Tuihono UC | UC Online is part of the University of Canterbury, and we welcome learners from throughout Aotearoa New Zealand - and the world!

Your learning experience matters, and we want everyone to be welcome in our online learning community. If you have a concern, complaint, or grievance, there are people who can help you and there is a fair, transparent process to give you a voice.  

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Read the process

Tuihono UC | UC Online follows the UC processes for complaints and grievances, so please read through the information on the UC website first.  

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Talk to us

Contact our learner support team to discuss your options. Your discussions remain confidential, and no action will be taken without your authorisation. Contact us via +64 3 3690600 or support@uconline.ac.nz.


Formal concern

If you'd like to raise a formal complaint, you can do this via concerns@canterbury.ac.nz. Your concern will now follow the formal UC process.

📞 If you require immediate, emergency assistance, please call 111. 

Additional information:

Who can I contact for support or if I have a question? 

  • Contact our Learner Experience team via support@uconline.ac.nz or +64 3 369 0600 to discuss your options.  
  • All questions about the UC complaint procedures should be sent to the Grievance and Academic Processes Advisors via concerns@canterbury.ac.nz. The Grievance and Academic Processes Advisors can guide you through the complaints procedures and answer any process-related questions. 
  • If you're a programme learner with us, you can also contact the UCSA Advocacy and Welfare Team for extra support or advocacy services via help@ucsa.org.nz or +64 3 364 2652.